Hi JetpetExpress
I was meaning to write you but we have been so busy with getting to know Eli all weekend.
I want to thank you for the very smooth transport and transition of Eli. We were so happy. He arrived on schedule and has had an easy time settling in which means he was well handled and looked after throughout the different points of her journey.
We appreciate your excellent service!
Take care and best regards,



To all the wonderful staff at JetpetExpress. My husband and I wish to thank you all for the excellent service you have provided to us recently to help us in adding another much loved member to our family.  We were all heartbroken after losing our darling 13 year old labrador at christmas, and knew we wanted another labrador to help heal the loss.  Lana, was so helpful in providing quotes when I was hoping to adopt a new labrador. Finally our application was successful and we were able to adopt a gorgeous 9 month black labrador baby from the Sunshine coast.  My husband and I had never adopted from interstate before. The booking process was so easy and the staff were so friendly and helpful, even when I called yesterday to check our boy had made his flight. Our beautiful little boy arrived yesterday, hassle free. We are so thankful and highly recommend the services of JetPetExpress.  It is a fantastic service, and should we ever need such as service again, we will certainly be using you again.

Thanks Nancy


Hi JetPetExpress,

Snowy has been great! An absolute star. Love her food and adores her big brother. She has no problems going to her crate in the evenings and not soiled her bed a single time. She normally wakes us up once in the middle of the night to go to the toilet. Snowy was slightly lethargic yesterday after her vaccine but is back to her usual crazy self today.

Thank you so much for arranging her travels and making it so easy.



Ken, just wanted to thank you to you and Jetpetexpress in my recent dogs travel from NZ to the Gold Coast and back to NZ again. Your help and knowledge of the procedures was faultless will defiantly be using you again when next we travel. I have included some pictures the dogs last day on the sunny Gold Coast beach to them on the boat on lake rotoiti in Rotorua NZ. As you can see they are doing  what they love best fishing with dad on the boat once again. Please pass this onto the vet at the Brisbane office so he knows Tina the diabetic dog made it in perfect health.

And we had no flees so no stay in quarantine thank God! Tiya



Hi Amy, we would like to thank you and the Jetpetexpress team for the great service in transporting Olly to Florence Italy. Olly has had a great time exploring new smells, especially as he is allowed everywhere, he’s loving breakfast at cafes and eating in restaurants and doing a little shopping and sight seeing.

Thank you to all the Jetpetexpress team for Olly safe travels.





Hi Andrew. I am sorry it has taken so long to respond, but we just wanted to let you know Molly is doing exceptionally well in Canada and having the time of her life. My partner and I would just like to say a big Thank You to your team of staff who took great care with Molly in transitioning her to Canada. I apologise for not remembering the driver’s name who picked up Molly, but he handled her so well considering it was a very emotional time and Molly being the anxious dog she is was handled so tenderly. This same gentleman put us both at ease and ensured Molly would be well cared. Once again thank you so much for looking after our precious fur baby. Kind Regards



Hi Ken, Iphigénie’s fine, I picked her up yesterday evening in Paris. Here is a picture of her coming back home and waiting for her food this morning in the garden! If you need some more don’t hesitate to ask obviously. Thanks again for your efficiency and your kindness, you have been wonderful and we worked with a few pet travelers companies in the world and I swear yours is definitely the best! kindest regards Tim






Hi Ken & Andrew,

I was delighted with the service provided by the team at JetPetExpress from day one when Asher’s crate was delivered to my house six months before our planned move from Perth, Western Australia to Washington, DC.   As Asher–my 7 year old rescue dog from the Dog’s Refuge Home, suffered from anxiety, I was keen to crate train her well in advance of her travel. Asher was picked up from our home in Perth, as arranged by JetPetExpress and flown to Sydney where she was greeted by team members, walked, and photographed for my reassurance.  Upon her arrival in Los Angeles from Sydney–a 12-14 hour long flight, a representative emailed me to inform me that Asher had arrived safely and was resting.  And for her final leg of the journey from Los Angeles to Washington-Dulles airport–another 5 hour flight,  it seems like she was a traveling expert!   Asher was calm in her crate, as the crate was carried into the cargo building, and walked out unfazed when we removed the seals and opened the door to her crate.   As Asher has a worldwide following of friends, I quickly posted her photo to re-assure everyone that she made the journey unscathed. I would like to thank all of those involved in Asher’s travels to Washington, DC especially Ken & Andrew who took the time to call me and walk me through JetPetExpress’ procedures of transporting an anxious dog! Thanks again




Hi Kate, TuTu is very happy and living with our family, and she is always one of my family member. I am very appreciate to look after TuTu before the traveling. Thank you again for your service, I cannot use words to display my feeling. Best Regards, Dee






Thank you for all of your help. Here are Jackson and Stevie enjoying their new view at their new home 🙂